Terms & Conditions

1 Who these Terms are between

These Terms are a binding agreement between you — the restaurant, café, cloud kitchen, food business or other organisation that subscribes to or uses the Service ("you", "your" or the "Customer") — and TadkaTech, operated by [Registered Legal Entity Name & Registered Address] ("TadkaTech", "we", "us" or "our").

If you accept these Terms or use the Service on behalf of a business or other legal entity, you represent that you are authorised to bind that entity, and "you" refers to that entity. If you do not have such authority, or you do not agree to these Terms, you must not use the Service.

A specific subscription may also be documented in an order form, quotation, proposal or sign-up confirmation (an "Order Form"). Where an Order Form and these Terms conflict, the Order Form controls for that subscription, and these Terms govern everything else.

2 Definitions

• "Service" — the TadkaTech multi-tenant restaurant management platform, including the superadmin and restaurant portals, owner / waiter / kitchen-display / rider / kiosk and customer apps, APIs, and any feature we make available to you.
• "Authorised Users" — your owners, managers, supervisors, cashiers, waiters, kitchen and other staff to whom you grant access through your account.
• "Customer Data" — all data you or your Authorised Users or your end-customers enter into, upload to, or generate through the Service — menus, orders, bills, inventory, staff records, customer/CRM records and similar.
• "End-Customer" — a diner or guest of your restaurant who places an order, receives a notification, or otherwise interacts with the Service through you (e.g. at a kiosk, via self-ordering or via WhatsApp).
• "Subscription Term" — the period for which you have subscribed, as set out in your Order Form or plan.
• "Documentation" — the user guides, help content and in-product guidance we make available.

3 Eligibility & account registration

• You must be at least 18 years old and operating a lawful food or hospitality business to use the Service.
• You agree to provide accurate, current and complete information during sign-up and onboarding, and to keep it updated.
• You are responsible for all activity that occurs under your account and your Authorised Users' credentials. You must keep credentials confidential and notify us promptly at info@tadkatech.in of any suspected unauthorised access.
• Each restaurant location/tenant is provisioned with its own isolated data space. You must not attempt to access another restaurant's tenant, data or schema.
• You are responsible for assigning roles and permissions appropriately. Permissions in TadkaTech are bundles of atomic capabilities — granting a role grants every capability in that bundle.

4 Onboarding & provisioning

When you subscribe, we provision a dedicated tenant for your restaurant and may assist with initial setup — menu import, tax templates, staff accounts, table/floor layout, devices and integrations.

• Onboarding timelines are estimates and depend on you supplying accurate menus, pricing, tax details, images and other content in a timely manner.
• You are responsible for the accuracy of all content you provide for setup, including menu prices, taxes (GST), charges and item descriptions. We are not responsible for losses arising from incorrect data you provide.
• Any data migration from a previous system is provided on a best-effort basis. You remain responsible for verifying migrated data before going live.
• Certain features may require additional configuration, third-party accounts (e.g. a payment gateway or WhatsApp number), or hardware that you must arrange.

5 The Service & how it is delivered

The Service is provided on a software-as-a-service (SaaS) basis over the internet. We host and operate it; you access it through a browser or our apps. We grant you a non-exclusive, non-transferable, revocable right to access and use the Service during your Subscription Term, solely for your internal business operations and subject to these Terms.

The Service is multi-tenant: each restaurant's data is logically isolated from every other tenant. We design the platform so that one tenant's users cannot access another tenant's data.

The specific modules, apps and features available to you depend on your plan and any feature flags we have enabled for your account. We may make some modules available, unavailable, or available only on certain plans.

6 Feature rollout, updates, beta & early access

TadkaTech is actively and continuously developed. New features, improvements and fixes are released on an ongoing basis. By using a continuously-updated cloud Service, you accept that the Service will change over time. The following describes how we roll out changes and what you can and cannot rely on.

6.1 Continuous & staged rollout

• We may add, modify, stage, A/B test, or remove features at any time, and may roll out changes gradually — for example to a subset of restaurants, plans, regions or devices first (including via feature flags) before a wider release.
• Because rollout is staged, a feature visible to one restaurant may not yet be visible to another. The presence of a feature in our marketing, roadmap or another restaurant's account is not a guarantee that it is, or will be, available to you.
• We typically deploy updates automatically. You generally do not need to take action, though apps installed on devices (e.g. kiosk, kitchen-display or owner apps) may require an update to receive the latest changes.

6.2 Roadmap is not a commitment

Any roadmap, "coming soon", preview, or statement about future functionality is provided for information only, reflects our current intentions, and may change or be cancelled. You should base your purchasing decision on the features available at the time, not on anticipated future features.

6.3 Beta & early-access features

We may label certain features as beta, preview, early access, trial or experimental (each, a "Beta Feature"). Beta Features:

• are provided "as is", may be incomplete, may change significantly, and may be withdrawn at any time;
• are not covered by any availability commitment, support commitment or service-level target;
• may carry a higher risk of errors and should not be relied upon for critical operations without your own verification;
• may be subject to additional terms presented when you opt in. Your use of a Beta Feature is at your own discretion and risk.

6.4 Changes, deprecation & end-of-life

• We may modify, deprecate, or discontinue any feature or integration. Where we discontinue a material feature you actively use, we will use commercially reasonable efforts to give reasonable advance notice (for example, by email, in-product notice, or on our release timeline).
• From time to time we may change how a feature behaves to comply with law, the requirements of a third-party provider (such as a payment gateway or WhatsApp), or to maintain security and stability — sometimes with little or no notice where necessary.
• We are not liable to you for modifying or discontinuing a feature in accordance with this section, provided we have not materially reduced the overall core functionality of your paid plan during a paid term without offering you a pro-rated refund or comparable alternative.

7 Availability, maintenance & support

• We aim to keep the Service available with high reliability, but we do not guarantee uninterrupted or error-free operation unless a specific uptime commitment is stated in your Order Form.
• We may perform scheduled or emergency maintenance. We will try to schedule planned maintenance during off-peak hours and, where practical, to give advance notice. Brief interruptions may occur.
• The Service depends on the internet and third-party infrastructure (hosting, networks, payment gateways, messaging providers). Downtime caused by such third parties or by your own connectivity, devices or power is outside our reasonable control.
• We provide support primarily over WhatsApp and email at info@tadkatech.in during our normal business hours. Response times are targets, not guarantees, unless otherwise agreed in writing.
• We maintain regular backups of the production database as part of our operations. Backups are a disaster-recovery measure for us, not a substitute for your own records; you should export and retain copies of important data.

8 Plans, fees, billing & taxes

• Fees. You agree to pay the subscription fees and any usage or add-on charges for your plan, as set out in your Order Form, our pricing, or as otherwise agreed in writing.
• Billing cycle. Subscriptions are billed in advance on a recurring basis (e.g. monthly, quarterly or annually) per your plan. Usage-based or add-on charges are billed in arrears where applicable.
• Taxes. All fees are exclusive of taxes unless stated otherwise. You are responsible for applicable taxes (including GST), except taxes on our income. We will issue GST-compliant invoices where required.
• Auto-renewal. Unless you cancel before the end of the current term, your subscription renews automatically for a like period at the then-current rate. You can cancel renewal by contacting us before the renewal date.
• Price changes. We may change pricing for a future term. We will give you reasonable advance notice (at least 30 days for a recurring plan) before a price change takes effect. Continuing to use the Service after that constitutes acceptance.
• Late or failed payment. If payment is overdue, we may, after reasonable notice, suspend the Service and/or charge interest on overdue amounts at a reasonable rate. Modules may become read-only or unavailable during suspension.
• No refunds (except as stated). Except where these Terms or applicable law expressly require it, fees already paid are non-refundable, and you are not entitled to a refund or credit for partially used periods or for features you do not use.

9 Trials, pilots & promotional offers

• We may offer free trials, pilots, proofs-of-concept or promotional pricing. Unless otherwise agreed, these are provided "as is", may be time-limited, and may be modified or ended at our discretion.
• At the end of a free trial, the Service may convert to a paid plan or stop being available. We will make the basis clear when the trial starts.
• Data you enter during a trial may be deleted after the trial unless you subscribe to a paid plan. Export your data before a trial ends if you wish to keep it.

10 Acceptable use

You agree that you and your Authorised Users will not:

• use the Service for any unlawful, fraudulent, or harmful purpose, or in violation of any applicable law or regulation;
• upload or transmit content that is unlawful, infringing, defamatory, obscene, or that you do not have the right to use;
• attempt to access another tenant's data, probe, scan, or breach security, or circumvent authentication, rate limits, RBAC or tenant isolation;
• reverse-engineer, decompile, copy, resell, sublicense, or create a competing product from the Service, except to the extent such restriction is prohibited by law;
• introduce malware, or use the Service to send spam or unsolicited messages in violation of law or third-party (e.g. WhatsApp/Meta) policies;
• overload or interfere with the Service, or use bots/scrapers, in a way that degrades it for others;
• use the Service to store or process data you are not legally permitted to collect.

We may investigate suspected violations and may suspend or terminate access for serious or repeated breaches, as described in sections 20 and 21.

11 Your responsibilities

• You are responsible for the accuracy of your menus, prices, taxes, charges, discounts and other configuration, and for the bills, receipts and tax documents generated from them.
• You are responsible for managing your Authorised Users and revoking access for staff who leave.
• You are responsible for your dealings with your End-Customers, including order fulfilment, food quality and safety, delivery, refunds and complaints. TadkaTech is a tool you use to run your business; we are not a party to your transactions with your End-Customers.
• You are responsible for obtaining any consents required from your End-Customers for communications you send through the Service (e.g. WhatsApp order updates and marketing).
• You are responsible for backing up or exporting data you consider critical, in addition to the backups we maintain.

12 Your data & our use of it

• Ownership. As between you and us, you own your Customer Data. We claim no ownership of it.
• Licence to us. You grant us a limited licence to host, store, process, transmit, back up and display Customer Data as needed to provide, maintain, secure and support the Service, and as you instruct through your use of it.
• Aggregated & anonymised data. We may generate aggregated and de-identified statistics and insights (that do not identify you, your End-Customers or any individual) to operate, secure, benchmark and improve the Service. We may use such aggregated data without restriction.
• Security. We implement reasonable technical and organisational measures designed to protect Customer Data — including tenant isolation, encrypted secrets, access controls, role-based permissions and TLS in transit. No system is perfectly secure, and we cannot guarantee absolute security.
• Location. The production Service is hosted on infrastructure located in India. Some sub-processors (e.g. messaging, mapping, image or storage providers) may process limited data elsewhere.

13 Privacy & data protection

• We process personal data in accordance with applicable Indian law, including the Information Technology Act, 2000 and rules thereunder, and the Digital Personal Data Protection Act, 2023, as and when in force.
• For personal data of your staff and End-Customers that you put into the Service, you are the data fiduciary / controller and we act as a processor acting on your instructions. You are responsible for having a lawful basis and the necessary notices and consents.
• We will process such personal data only to provide the Service, on your instructions, and as required by law, and will require our sub-processors to maintain appropriate safeguards.
• We will assist you, to a reasonable extent, in responding to data-subject requests and in meeting your own data-protection obligations relating to the Service.
• Where these Terms and a separate Privacy Policy or Data Processing Addendum address the same subject, the more specific document controls. Data-protection requests can be sent to our grievance contact in section 29.

14 Payment processing & settlements

• The Service can integrate with third-party payment providers (such as Razorpay, Paytm and UPI) to help you collect payments from your End-Customers. We are a technology provider; we are not a payment aggregator, bank or escrow agent, and we do not hold or settle your End-Customers' funds.
• Your use of any payment provider is governed by that provider's own agreement with you. Onboarding, KYC, settlement timelines, fees, chargebacks and disputes are between you and the provider.
• You are responsible for configuring your own payment-gateway credentials and for the correctness of amounts, taxes and charges collected.
• We are not responsible for failed, delayed, duplicate or disputed payments, or for any provider's downtime, holds or settlement decisions.
• Where the Service records or auto-confirms a payment based on a provider's signal (e.g. a UPI callback), that record is for your operational convenience; the provider's records are authoritative for settlement.

15 WhatsApp, SMS & customer communications

• The Service can send messages to your End-Customers (e.g. order confirmations, status updates, OTPs and notifications), including over WhatsApp.
• You are responsible for ensuring you have the necessary consent to message each recipient and for complying with applicable law and the policies of the messaging platform (including WhatsApp/Meta Business policies and TRAI regulations for SMS, where applicable).
• Messaging is subject to the availability, rate limits, template approvals, and policy decisions of the messaging providers, which are outside our control. Delivery is not guaranteed.
• You must not use the Service to send spam, or to message numbers you are not entitled to contact. Misuse may lead to your messaging being blocked by the provider and/or suspension under these Terms.

16 Third-party services & integrations

The Service relies on, and can connect to, third-party products and services — for example hosting and infrastructure providers, payment gateways, messaging providers, mapping/address services and cloud storage. These are governed by their own terms.

• We are not responsible for third-party services, their availability, their changes, or their acts or omissions.
• If a third party changes, restricts, prices, or discontinues its service, a dependent feature in TadkaTech may change or stop working. We will make reasonable efforts to adapt, but cannot guarantee continuity of any integration.
• Your use of an integration may require you to have, and comply with, your own account and agreement with that third party.

17 Hardware, devices & connectivity

• The Service is designed to run on standard devices (browsers, tablets, phones, TVs). Unless expressly agreed in an Order Form, we do not supply, install or maintain hardware — including printers, kiosks, tablets, routers or networking.
• You are responsible for procuring and maintaining compatible devices, thermal printers, a stable internet connection and reliable power. Some peripherals (e.g. USB/LAN thermal printers) have device-specific behaviour and may require setup.
• Installable apps (e.g. kiosk, kitchen-display, owner) may require a minimum operating-system or browser version. Very old devices may be unsupported.
• We are not responsible for issues caused by your hardware, network, power, or device configuration.

18 Intellectual property & feedback

• The Service, including all software, designs, interfaces, text, graphics, and the "TadkaTech" name and logo, is owned by us or our licensors and is protected by intellectual-property laws. Except for the limited right to use the Service granted here, no rights are transferred to you.
• You must not remove or alter any proprietary notices, or use our trademarks without our prior written consent.
• Feedback. If you give us suggestions, ideas or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use it without restriction or obligation to you. We are free to build features inspired by feedback, and you have no claim to any resulting functionality.

19 Confidentiality

Each party may receive non-public information of the other (including, for us, the non-public features, pricing and security details of the Service, and for you, your Customer Data and business information). Each party will protect the other's confidential information with reasonable care, use it only to perform under these Terms, and not disclose it except to those who need it and are bound by similar obligations, or as required by law. This does not apply to information that is public, independently developed, or lawfully obtained from a third party.

20 Suspension

We may suspend your access to all or part of the Service, with notice where practicable, if:

• your payment is overdue;
• we reasonably believe your use poses a security risk, may harm the Service or other tenants, or violates section 10 (Acceptable use) or applicable law;
• required by law or by a third-party provider; or
• continued operation would expose us or others to liability.

We will restore access once the cause is resolved. Suspension does not relieve you of fees accrued for the suspended period unless the suspension was due to our fault.

21 Term, termination & data after exit

• Term. These Terms apply for as long as you use the Service or have an active subscription.
• Termination by you. You may terminate by cancelling your subscription effective at the end of the current term, or as set out in your Order Form.
• Termination by us. We may terminate or suspend for material breach not cured within a reasonable period after notice, for non-payment, for serious misuse, or on reasonable notice if we discontinue the Service generally.
• Effect. On termination, your right to access the Service ends. Sections that by their nature should survive (including fees accrued, IP, confidentiality, disclaimers, liability limits, indemnity, and dispute resolution) survive.
• Data export. For a limited window after termination (we aim for at least 30 days unless prohibited by law or non-payment), you may request an export of your Customer Data in a commonly used format. After that window, we may delete Customer Data from active systems, with residual copies expiring from backups in the ordinary course.
• Outstanding fees. Termination does not waive any fees you already owe.

22 Warranties & disclaimers

Except as expressly stated in these Terms or an Order Form, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet your specific requirements, or that all defects will be corrected. Beta Features and free offerings are provided with no warranty whatsoever.

23 Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, business, or data, however caused, even if advised of the possibility.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service and these Terms will not exceed the total fees you actually paid to us for the Service in the twelve (12) months immediately before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (such as liability for fraud, or for death or personal injury caused by negligence).

24 Indemnification

You will defend, indemnify and hold us harmless from and against third-party claims, damages, losses and reasonable costs arising from: (a) your Customer Data or content; (b) your use of the Service in breach of these Terms or applicable law; (c) your communications to your End-Customers; (d) your products, services and dealings with your End-Customers; or (e) any tax, licensing or regulatory non-compliance on your part. We will notify you of the claim and reasonably cooperate; you will not settle in a way that imposes obligations on us without our consent.

25 Force majeure

Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, fire, flood, epidemic or pandemic, war, civil unrest, government action, strikes, internet or telecommunications failures, power outages, or failures of third-party infrastructure or providers.

26 Your legal & regulatory compliance

You are solely responsible for operating your food business lawfully and for holding and maintaining all licences, registrations and approvals it requires, including (as applicable):

• FSSAI food licence/registration and food-safety compliance;
• GST registration and correct tax configuration, invoicing and filing;
• Shops & Establishment and local municipal/trade licences;
• any liquor, health, fire or other permits applicable to your premises and offerings;
• labour, payroll and employment obligations for your staff;
• consumer-protection, weights-and-measures and consent requirements for your dealings with End-Customers.

TadkaTech provides tools (e.g. GST-aware billing) but does not provide legal, tax or accounting advice, and is not responsible for your compliance. You should verify configuration with your own advisers.

27 Changes to these Terms

We may update these Terms from time to time — for example to reflect new features, legal requirements, or changes to our business. When we make a material change, we will update the "Last updated" date and notify you by a reasonable means (such as email or an in-product notice). Non-material changes take effect when posted. If you continue to use the Service after a change takes effect, you accept the updated Terms. If you do not agree, you must stop using the Service and may cancel as described above.

28 Governing law & dispute resolution

• These Terms are governed by the laws of India, without regard to conflict-of-laws principles.
• The parties will first try to resolve any dispute amicably through good-faith discussion. Either party may raise a dispute by writing to info@tadkatech.in.
• Any dispute not resolved within 30 days may be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be [Your City], India, and the proceedings will be conducted in English. The arbitrator's award is final and binding.
• Subject to arbitration, the courts at [Your City], India have exclusive jurisdiction, and you submit to that jurisdiction.
• Either party may seek urgent interim or injunctive relief from a court of competent jurisdiction.

29 Grievance redressal & contact

For any questions, complaints, notices or data-protection requests relating to these Terms or the Service, contact us at:

• TadkaTech — [Registered Legal Entity Name & Registered Address]
• Email: info@tadkatech.in
• WhatsApp: +91 88470 21579
• Grievance Officer: [Name of Grievance Officer], reachable at the email above.

We aim to acknowledge grievances within a reasonable time and to resolve them as required by applicable law.

30 Miscellaneous

• Entire agreement. These Terms, together with any Order Form and policies referenced here, are the entire agreement between us about the Service and supersede prior discussions.
• Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.
• Severability. If any provision is held unenforceable, the rest remains in effect, and the unenforceable provision is modified to the minimum extent needed.
• No waiver. A failure to enforce a provision is not a waiver of it.
• Relationship. The parties are independent contractors. Nothing creates a partnership, agency, joint venture or employment relationship.
• Notices. We may give notices by email, in-product message, or by posting on our website. You give notices to us at info@tadkatech.in.
• Order of precedence. If there is a conflict: an executed Order Form first, then these Terms, then any policy or Documentation.