Tadka Academy: search, read and watch any guide — how in-app help works.

Tadka Academy puts the answer to any question about the software inside the portal, with a video.

In the middle of a rush a new cashier asks how to put a customer's bill on udhar. Before, that meant a phone call to you or a support ticket and a wait. Now they open Guides and search in their own words, udhar or khata. The part that answers it comes straight up, written out and as video from that exact moment.

The full Deep Dive series and a What's New video for every new feature are all in one place.

WhereSupport → My Tickets → Guides

Open the left menu, then Support, then My Tickets. The Support page now has two tabs at the top: Guides and My tickets.

Before you raise a ticket there is also a search box, Search the Tadka Academy first, with a link to the newest guide next to it. Open the Guides tab to reach the library.

WhereLeft menu → Support → My Tickets → Guides tab

The library has a big search box at the top. Below it, it says the videos are in Hindi and all the text is in English.

Then come the filters: All, Deep Dive or What's New, and chips by module, such as Billing, Menu, Orders and Kitchen.

Start here lists every Deep Dive part in order and keeps count of which ones you have watched. That progress is visible only to you.

Next is the full Deep Dive series. Each card shows the video length, how many topics it covers and its language. Below it is What's New: a video for every new feature, newest first.

WhereSupport → Guides

Type khata in the search box. Four results come up: from Deep Dive, from What's New, and one What's New post, Collect pending dues over WhatsApp.

So search does not only look in guides, it looks in every announcement too. A new feature that appears in What's New can be found here from that same day. The post result carries Open guide, a link to its full guide.

WhereSupport → Guides → search box

Ask the same thing another way: udhar. A Hindi word typed in English letters still finds ten results, and the count at the top shows how many come from Deep Dive and how many from What's New.

Each result is one part of a guide: the guide's name on top, then that chapter's title, then the first line of the answer. Some results are straight questions and are marked Question.

On the right is a time: where in the video this is said. Click it to open the guide at that point.

WhereSupport → Guides → search → result

The guide page opens and the video plays from exactly that part, here the Due tab.

At the top is the guide's name and a line, Announced in What's New, which tells you the day the feature arrived. Next to it are the video length, the topics, and the language: video in Hindi, text in English.

WhereSupport → Guides → a guide

On the right, Jump to lists every chapter of the video. Click any one, for example By order or by customer, and the page goes straight to that part.

Each part has Watch this part, which plays that piece of the video, and at the bottom Where to find it, which tells you where that thing is in the software.

WhereA guide → Jump to → chapter

A little higher up is Questions this guide answers. Click a question and you land on the part that answers it.

Search this guide finds words inside the one guide. Type remind: the matching words are highlighted and the other parts fade.

WhereA guide → Questions this guide answers / Search this guide

Next to Announced in What's New at the top of the guide is Read the post, which opens the What's New post.

The post now carries a card, Full step-by-step guide in Tadka Academy. The post and the guide link to each other; press the card to go back to the guide.

WhereA guide → Read the post; What's New post → Full step-by-step guide in Tadka Academy

Finished the guide? Press Mark as watched at the top and it turns green: Watched.

At the bottom, Was this helpful? Press Yes and it answers Thanks! Glad it helped. Below that are the newer and older guides, and related guides.

WhereA guide → Mark as watched; bottom → Was this helpful?

If the guide did not settle it, press Still stuck? Raise a ticket about this guide. The ticket form opens and says About guide at the top, so the ticket is about that guide.

As soon as you start typing the subject, matching guides show up below in case the answer is already there. If you still want to ask, write the details and press Submit Ticket. The ticket is created and appears at the top of My tickets.

WhereA guide → Still stuck? Raise a ticket about this guide

When a module is not in your plan, the menu shows a lock next to it, for example Kitchen (KDS). Click it and the upgrade page opens.

That page now has See what you're missing: the module's full Deep Dive video, right there, before you upgrade. Press Play to see what the module actually does.

WhereLeft menu → a locked (🔒) item → Upgrade to unlock